Payzec (“we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you interact with our services, websites, or applications.

This policy applies to all Payzec-operated platforms including, but not limited to:

• app.payzec.com
• pay.payzec.com
• dashboard.payzec.com
• engine.payzec.com

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1. Information We Collect

We may collect personal and non-personal information when you use our services, including:

1.1 Personal Information

• Name
• Email address
• Payment information
• Billing address
• IP address
• Login timestamps
• Transaction metadata

1.2 Technical & Usage Information

• Browser and device information
• Log files (including IP, user agent, timestamps)
• Session behavior and feature usage
• Kubernetes and server logs (anonymized for analytics)

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2. How We Use Your Information

We use the information we collect for purposes including:

• To provide and maintain our services
• To process transactions via third-party payment gateways
• To ensure platform security, scalability, and availability
• To monitor and analyze platform usage
• To comply with legal and regulatory obligations
• To communicate with you about updates, security notices, or transactional emails

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3. Data Storage & Security

Your data is stored on secure servers located in the EU (via Hetzner). All applications run within isolated Kubernetes containers with encrypted traffic and secure configurations. We implement the following safeguards:

• TLS/SSL encryption (via Traefik and Let’s Encrypt)
• Firewall and VPN protection (e.g., WireGuard)
• Daily encrypted backups (e.g., using Percona XtraBackup or S3-compatible services)
• Role-based access control and audit logging

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4. Third-Party Services

We may share limited data with trusted third-party services for:

• Payment processing (via integrated payment gateways)
• Monitoring and analytics
• File storage (via S3-compatible providers or CIFS/FTP-backed storage)

These providers are bound by strict data protection agreements and are compliant with GDPR and other applicable laws.

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5. Cookies and Tracking

We use cookies and similar technologies for:

• Session management
• Fraud prevention
• User preferences
• Basic analytics (non-invasive, anonymized where possible)

You may control cookies through your browser settings. Disabling cookies may impact your experience.

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6. Data Retention

We retain your data only as long as necessary for the purposes stated, or as required by law. Afterward, data is deleted or anonymized securely.

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7. Your Rights

You have the right to:

• Access and review your personal data
• Request correction or deletion of your data
• Object to processing or withdraw consent (where applicable)
• Export your data (data portability)

To exercise your rights, contact us at [privacy@payzec.com].

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8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from children.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services means you accept the updated policy.

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10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Payzec Legal Team
Email: [privacy@payzec.com]
Website: https://payzec.com